| At ADA Nationwide we understand that each call for roadside assistance is unique to the individual member and that a persons disability does not define their abilities. This understanding allows ADA Nationwide to personalize your service request and we will always go the extra mile to meet your roadside assistance service requirements. WE GO THE DISTANCE WITH YOU! |
| ADA Nationwide Roadside Assistance Home -- FAQ -- Terms and Conditions -- About Us copyright 1998 -- 2008 |
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Eligible Vehicles: Service applies to any licensed motor-driven vehicles utilized by member.
Membership Card (s): You must dial the 800 # provided to you when you enrolled as a member in order to receive
benefits. In the unlikely event that ADA Nationwide is unable to perform a request for service ADA at its sole discretion
may provide reimbursement for service paid by member.
Scope of Services: As an ADA Member, you are entitled to four (4) free Emergency Road Service calls per
membership year. Only one call for service will be honored per single occurrence. Membership does not provide for
services that are related to sales, repair warranty or manufactures warranty. If it is determined that a service rendered to
a member is an insurance or warranty issue ADA Nationwide reserves the right to seek reimbursement. Vehicles
exceeding four (4) calls for emergency road service will be charged the clubs wholesale rate which varies by region on a
per occurrence basis. ADA also reserves the right to limit service, not renew a membership, or cancel a membership on
a pro-rata basis when a vehicles usage exceeds the 4 calls in a membership year.
• Lift Service: If the lift gate on your vehicle becomes stuck ADA will dispatch and coordinate technical assistance
to your location. ADA may also arrange phone consultation regarding a lift malefaction with a qualified technician.
• Wheelchair or Scooter Assistance: If you are away from home and your mobility device stops working ADA will
coordinate and dispatch a qualified technician to assist with a solution. Parts and labor are the responsibility of the
member.
• Emergency Towing: When you need emergency towing notify ADA and a truck will be dispatched to assist you in
accordance with the towing/extrication provision of your state. Be advised the most US states require a 20 minute arrival
time for accident towing. ADA will not consider reimbursement for police ordered towing. Towing services are provided
for vehicles under 9,000 GVW; at no charge with paid membership dues. ADA’s services provider response time is an
average of 45 minutes nationwide.
• Battery Jump Start, Repair or Replacement: A battery jump will be provided in an effort to start your vehicle.
Roadside battery repair or replacement may be coordinated where available at member request. If the vehicle will not
start, towing will be provided.
• Mechanical Adjustments - Provides for minor adjustments to be made at the disablement site in an attempt to
allow the automobile to operate safely under its own power. If the minor adjustments are unsuccessful, we will arrange to
have it towed to the nearest service facility.
• Tire Change, Repair or Replacement: A flat tire will be inflated or replaced with your spare tire. If you do not
have a spare tire, tire repair or replacement will be coordinated at members request where available. Tire change
service does not apply to vehicles over 9,000 GVW or vehicle with duel rear axels unless enrolled in the ADA Fleet
Program.
• Extrication/Winching Service: When a vehicle becomes stuck and can be safely reached from a normally
traveled roadway, service will be provided by one truck and driver. Situations requiring more operators or equipment will
be provided at your expense. If the vehicle cannot be safely driven after winching, it may be towed.
• Lockout Service: When keys are locked in the passenger compartment of the vehicle, the service person will
attempt to gain access. If the Vehicle cannot be opened, it may be towed. When keys are locked in the trunk, lost, or
broken locksmith service will be coordinated at no charge. Part and labor are the responsibility of the member.
• Fluid Delivery: When a vehicle runs out of fuel or other fluids an emergency supply sufficient to reach the
nearest service station will be brought to the disabled vehicle. ADA cannot guarantee specific brands, octane ratings or
the availability of diesel fuel. If the vehicle will not start, towing may be provided. Members will be charged for fuel at
current pump prices.
• Passenger Transport: Transportation may be provided to the occupants of a disabled vehicle. Maximum
transportation benefit includes 25 mile distance without charge.
CONCIERGE —
• Prescription delivery
• Restaurant referrals and reservations
• Find and deliver one-of-a-kind gifts
• Door to door transportation services
EMERGENCY TRAVEL ASSISTANCE —
• Lost passport/travel documents assistance
• Lost baggage search
• Urgent message relay
EMERGENCY MEDICAL ASSISTANCE –
• Medical evacuation assistance
• Medical referrals (including dental and vision)
• Urgent transportation assistance
Wait times: ADA’s national average wait time for emergency towing or roadside assistance is 45 minutes. In the event a
member requires Para-transit lift service, ADA national average wait time is 90 minutes.
09TC10
Membership Card (s): You must dial the 800 # provided to you when you enrolled as a member in order to receive
benefits. In the unlikely event that ADA Nationwide is unable to perform a request for service ADA at its sole discretion
may provide reimbursement for service paid by member.
Scope of Services: As an ADA Member, you are entitled to four (4) free Emergency Road Service calls per
membership year. Only one call for service will be honored per single occurrence. Membership does not provide for
services that are related to sales, repair warranty or manufactures warranty. If it is determined that a service rendered to
a member is an insurance or warranty issue ADA Nationwide reserves the right to seek reimbursement. Vehicles
exceeding four (4) calls for emergency road service will be charged the clubs wholesale rate which varies by region on a
per occurrence basis. ADA also reserves the right to limit service, not renew a membership, or cancel a membership on
a pro-rata basis when a vehicles usage exceeds the 4 calls in a membership year.
• Lift Service: If the lift gate on your vehicle becomes stuck ADA will dispatch and coordinate technical assistance
to your location. ADA may also arrange phone consultation regarding a lift malefaction with a qualified technician.
• Wheelchair or Scooter Assistance: If you are away from home and your mobility device stops working ADA will
coordinate and dispatch a qualified technician to assist with a solution. Parts and labor are the responsibility of the
member.
• Emergency Towing: When you need emergency towing notify ADA and a truck will be dispatched to assist you in
accordance with the towing/extrication provision of your state. Be advised the most US states require a 20 minute arrival
time for accident towing. ADA will not consider reimbursement for police ordered towing. Towing services are provided
for vehicles under 9,000 GVW; at no charge with paid membership dues. ADA’s services provider response time is an
average of 45 minutes nationwide.
• Battery Jump Start, Repair or Replacement: A battery jump will be provided in an effort to start your vehicle.
Roadside battery repair or replacement may be coordinated where available at member request. If the vehicle will not
start, towing will be provided.
• Mechanical Adjustments - Provides for minor adjustments to be made at the disablement site in an attempt to
allow the automobile to operate safely under its own power. If the minor adjustments are unsuccessful, we will arrange to
have it towed to the nearest service facility.
• Tire Change, Repair or Replacement: A flat tire will be inflated or replaced with your spare tire. If you do not
have a spare tire, tire repair or replacement will be coordinated at members request where available. Tire change
service does not apply to vehicles over 9,000 GVW or vehicle with duel rear axels unless enrolled in the ADA Fleet
Program.
• Extrication/Winching Service: When a vehicle becomes stuck and can be safely reached from a normally
traveled roadway, service will be provided by one truck and driver. Situations requiring more operators or equipment will
be provided at your expense. If the vehicle cannot be safely driven after winching, it may be towed.
• Lockout Service: When keys are locked in the passenger compartment of the vehicle, the service person will
attempt to gain access. If the Vehicle cannot be opened, it may be towed. When keys are locked in the trunk, lost, or
broken locksmith service will be coordinated at no charge. Part and labor are the responsibility of the member.
• Fluid Delivery: When a vehicle runs out of fuel or other fluids an emergency supply sufficient to reach the
nearest service station will be brought to the disabled vehicle. ADA cannot guarantee specific brands, octane ratings or
the availability of diesel fuel. If the vehicle will not start, towing may be provided. Members will be charged for fuel at
current pump prices.
• Passenger Transport: Transportation may be provided to the occupants of a disabled vehicle. Maximum
transportation benefit includes 25 mile distance without charge.
CONCIERGE —
• Prescription delivery
• Restaurant referrals and reservations
• Find and deliver one-of-a-kind gifts
• Door to door transportation services
EMERGENCY TRAVEL ASSISTANCE —
• Lost passport/travel documents assistance
• Lost baggage search
• Urgent message relay
EMERGENCY MEDICAL ASSISTANCE –
• Medical evacuation assistance
• Medical referrals (including dental and vision)
• Urgent transportation assistance
Wait times: ADA’s national average wait time for emergency towing or roadside assistance is 45 minutes. In the event a
member requires Para-transit lift service, ADA national average wait time is 90 minutes.
09TC10
• Up-to-the-minute stock quotes
• Up-to-the-minute sports quotes
• Lottery results
• Provide special occasion reminders
• Up-to-the-minute sports quotes
• Lottery results
• Provide special occasion reminders
• Up-to-the-minute sports scores
• Lottery results
• Security and evacuation assistance
• Lottery results
• Security and evacuation assistance
• Emergency prescription replacement
• Eyeglasses / Corrective lens replacement assistance
• Dispatch of doctor to hotel
• Eyeglasses / Corrective lens replacement assistance
• Dispatch of doctor to hotel
| NATIONWIDE TOWING AND ROADSIDE ASSISTANCE FOR YOUR WHEELCHAIR, YOUR LIFT RAMP VAN, OR MOTOR VEHICLE |
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800-720-3132 |