FAQ

Frequently Asked Questions...

Can I join ADA Auto Club if I am not disabled?
Yes. ADA Auto Club is for all people who want the security of knowing their safety comes
first. All people who wish to have the best possible emergency roadside assistance and help
improve the lives of our fellow citizens should join ADA Auto Club.

I use my wheelchair to travel around town and go to the shopping malls often. Will I
be covered if my wheelchair becomes disabled?
Yes. Just call our 24 hour emergency road service number and we will send a service
providers to your location and provide transport home or to a repair facility.

I have had a road service emergency before and even the police could not find
transportation for me. What makes ADA different?
We have spent many years developing our network. When you join ADA the information you
provide allows our service network to respond quickly and efficiently to your service request.
With 47,000 service providers nationwide we stand ready and prepared to assist you.
Should you require service we have already pin pointed all possible scenarios and service
providers within a 100 mile radius of your home. With that said our national service partner
Quest Towing Network has the most extensive database of highly qualified accessible Taxi's
and Para transit companies in existence. We will never leave you stranded.

I recently called AAA because my van blew a water pump. I was traveling with 3 of
my children and mother in law who uses a wheelchair. When the tow driver arrived
he informed us he could tow my vehicle but we had to find other transportation.
AAA called an accessible taxi for us which was great but it cost me $130. If I were
an ADA member would I receive a discount for transportation if the same type of
incident happened again?
You would be charged nothing if you were transported within your membership mileage
limits. Your membership dues cover transportation costs for wheelchair and scooter
transport and multi-passenger accommodation.

You couldn't possibly have coverage in every corner of the Nation.
Your right. No auto club does but regardless of your location once you call for service we
are with you until you are safely home. Even if it means sending a rental vehicle or paying
for a hotel until we can get someone on scene. We mean it when we say we will never leave
you stranded.

How many disablement's and passenger transports am I allowed each year?
We follow the industry standard of 4. However, in order to maintain fair and reasonable
membership dues for all Members, we review all unusual frequency of claims on the basis of
average Member claims. Usage of services that we consider excessive may result in
limitations of the number of claims allowed, non-renewal, or cancellation of membership.
Excessive use of the plan usually indicates a vehicle in need of maintenance or repair.

What is a membership tow and transport?
We provide towing for your vehicle and transport for your wheelchair/scooter.
Transportation coverage offers the same mileage limits as Towing coverage. (See
membership levels on Join Now page)

When does your coverage take effect?
Please allow 7 business days from your sign up date, This allows for the proper processing,
Your membership year begins once your membership is active.

Is your ADA Auto Club membership guaranteed?
Your satisfaction is guaranteed. The ADA Member Benefits are clearly detailed with no fine
print in the Membership Kit. If you are not completely satisfied with the ADA program, simply
write “cancel” on the service contract and return within 30 days for a full refund.

When will I receive my ADA Auto Club Membership Kit?
Membership Kits are sent via US Mail, from Portland, Oregon Shipment usually takes 2
weeks depending upon your location.

Does ADA Auto Club cover me only when I am driving my own vehicle?
We cover you no matter what vehicle you are in.

Does your service personnel have experience with adapted vehicles and safe
loading of mobility devices?
Yes. Providing online disability awareness training makes it possible. Member Care
Specialists are specially trained and our service personnel are experienced in automobile
service, towing and recovery. Our transportation service personnel must meet the strict
requirements imposed by the States in which they operate. The transportation of mobility
devices and in some areas the servicing of mobility devices is their primary function.

Does ADA Auto Club have coverage in my area?
Yes. ADA Auto Club partners with Quest Towing Services one of America's finest motor
plan providers. They provide assistance benefits to nearly 2 million members throughout the
United States and Canada. As a ADA Member, you have a network of more than 47,000
dedicated service and transportation professionals ready to assist you throughout the
United States and Canada.

How long does it take for a service provider to arrive on scene of a disablement?
The motor plan industry standard is one-hour for response and we consistently beat that
with many responses in as little as 20 minutes. We see our transportation service providers
arrive in as little as 15 minutes. However, in the unusual event that you can get someone
else to reach you more quickly we'll reimburse you or gladly issue a purchase order so you
can sign and drive.

Will ADA replace my existing auto insurance?
No. ADA does not serve as automobile insurance. ADA Auto Club is a motor plan that
provides emergency roadside assistance and accessible transportation at the scene of a
disablement. We also offer travel benefits.

How much does an ADA membership cost?
The price for an Individual Standard Membership is $75 annually plus a one-time $15 new
member activation fee. We are the only Auto Club with a Three part service plan. Towing-
Wheel Chair or Scooter Transport-Occupant accommodation at the scene of the
disablement,

You use the term "one-time activation fee." What does that mean?
We charge a one-time fee to process and open a new membership. You would not pay this
fee again unless your coverage lapsed for more than 30 days.

Can I add my spouse or child at a discounted rate?
Yes. Each membership level allows for one free associate member. The primary member
can add up-to 2 additional family members at the reduced rate of $30 each annually.

How do you define an Associate Member?
An Associate Member is your spouse or partner who is a resident of the same household;
your child, who is a resident of the same household and under the age of 21; or your child,
whose primary residence is the same household, is a tax dependent of the “Member” is
considered a full-time student at an accredited college or university, and is 25 years of age
or younger.

What is the difference in coverage for an Individual or Primary Membership and an
Associate Membership?
There is no difference in coverage. An Associate Member enjoys all the same valuable ADA
Auto Club benefits and coverages as Individual/Primary Members—at a reduced rate!

Who should belong to ADA Nationwide Auto Club?
If you have a family with more than 2 people or are a person with a disability we are the only
auto club structured to meet your needs. In fact anyone who desires their membership dues
to be used for the empowerment of all people.

I occasionally have my friend's with me are they covered?
Yes. We will provide roadside assistance no matter who owns the vehicle or mobility device
as long as our Member is present. However, ADA Auto Club has been especially created for
the owner and their dependants. ADA coverage is not applicable for commercial carriers or
haul for hire unless enrolled in the ADA fleet program.